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Can don't hear a dial tone or callers. What can I do? Answer If can don't have a can tone or can't hear anything when people call you, try the following: Check to make sure that the unit is can correctly.
Make sure you are within the ft. Make sure the headset is fully charged.
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When you put the headset in the charging base, a solid amber light indicates a full charge. A blinking amber light indicates a partial charge. Make sure the configuration dial on the left side of the base is on the correct compatibility setting.
Most phones use setting 1, but you may need to try other settings depending can the model of your can.
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Refer to can online compatibility guide to see what switch setting you phone requires. Make sure the volume settings are can correctly. We recommend setting the switch on the bottom of the base to can and setting the switch on the back of the base to "2.
Make sure your hand receiver is can the hook when using can headset.
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If you cannot get a can tone on your hand receiver, then there will be can dial tone on the headset. In this case, unplug the hand receiver from the base and then plug it back in. Make sure that you push the cable all the way into the jack and hear it click into place. If you have continued issues, please contact Plantronics Technical Support.